General Delivery Information
Delivery to addresses in England, Wales and Southern Scotland is free of charge. If you live north of the Scottish Central Belt, on the Scottish Islands or in Ireland, your order will incur a delivery charge.
If you are enquiring about delivery to another country, then please have a look at our international stockists page or contact us and we will provide you with your best delivery option.
If you would like to obtain an independent international delivery quotation, please request that the shipping company quotes for delivery of a HOTBIN using the following packaged dimensions and weights:
Height: 125 cm
Width: 60 cm
Depth: 65 cm
International couriers will also need the volumetric weight of the HOTBIN unit rather than the actual weight for costing purposes. For each HOTBIN, this is 78kg and not the actual weight of 12-18kg.
UK Delivery Times Only
We offer a standard UK delivery time of 5-14 working days on all our products but this may vary with demand.
Regrettably, orders cannot be dispatched on either Saturday or Sunday.
All of the UK bound HOTBIN products are shipped with XDP and can take up to 5 working days to be delivered once they have been dispatched. We specify a delivery window of 5-14 working days for delivery of all HOTBINs because they are in very high demand.
Our delivery times cannot be guaranteed in case of adverse weather conditions.
Please note: If you are ordering different products please be aware that these may be sent from different warehouses so they may not arrive as a single delivery.
Leave Safe and Signatures
Signatures are not required for HOTBINs on delivery. If you are likely to be out when the delivery is made and wish to provide us with a ‘safe place’ or a ‘deliver to neighbour’ option, we can pass this information onto our couriers XDP Express. Instructions can be left on the first page of the checkout. Orders with specific delivery instructions (eg. 'leave round back') are left at the customers own risk.
We are unable to guarantee delivery on a specific day however we will do our utmost to fulfil your requirements.
Delivery / Damage
All of the HOTBINs are shipped in industrial bubble wrap which is usually more than sufficient to ensure that your order arrives in excellent condition.
If you receive a damaged product please contact us on 0808 168 8499 or firstname.lastname@example.org and ensure all original packaging is with the product and we will rectify the problem for you. If at all possible, please check the item or the packaging for signs of damage before the delivery driver leaves.
All orders will receive an e-mail confirmation with your receipt attached and a second email confirming when an order has been dispatched. Prices displayed on the website are valid at the date of order.
Once your HOTBIN order has been dispatched, we will update your HOTBIN online profile with an XDP consignment number. You should receive this number on an email from HOTBIN Composting. For live tracking updates, enter your XDP number into the ‘track’ search bar on the XDP Express website.
For those ordering multiple units or with international delivery addresses, please be aware that orders may be dispatched on pallets to prevent additional shipping charges being applied. We are unfortunately unable to provide any unique tracking information for pallet dispatches. For those individuals wishing to obtain a delivery update on their order, please contact us direct and we can request this from our freight company.
Once dispatched, most UK mainland orders are delivered within 4 working days.
You can track your order to obtain an estimated delivery date and two hour delivery window. Please note: these are dates and times are only estimates and are regrettably not guaranteed.
Can I get the HOTBIN in other EEC countries and/or Mainland Europe?
Yes, however as the HOTBIN is a large volume package shipping fees can be very expensive - Please e-mail us to discuss.
Areas that do not qualify for free UK mainland delivery
While we try to keep costs as low as possible, there are certain locations within the UK mainland which are unfortunately subject to a delivery surcharge. These are determined directly by our courier and not HOTBIN Composting.