HOTBIN Composting COVID 19 (Coronavirus) Service Update

Friday, 20 March 2020  |  HOTBIN Composting

HOTBIN Supply Update - 03/04/20

We are staying close to government advice, so we can do the right thing at the right time to keep our customers and workforce safe.

Our online shop is still open for back orders of the HOTBIN Mini and Mk.2, you need to be aware that payment will be taken at time of order. If you would like to order now, please use one of the links below and click ‘Add to basket’.

Back order HOTBIN Mini here
Back order HOTBIN Mk.2 here

All back orders will be shipped as soon as it is possible to do so!

Alternatively, if you would like to be notified when we are shipping HOTBINs again you can click the following links:

Notify me when HOTBIN Mini is available
Notify me when HOTBIN MK.2 is available
Subscribe to the HOTBIN newsletter

Bulking Agent - Unfortunately, we have had to prevent orders of bulking agent and remove this from the shop for now as our ability to supply is dependent on our supplier who has suspended business operations until further notice.

Learn More About Bulking Agent

Promotional Discount Codes - If you have a promotional code you have found in any of our seasonal advertising that we have live throughout the Spring months and are waiting to place an order based on the Covid 19 situation changing. Within reason we will be flexible with these codes and their redemption after the expiry date has passed.

Customer Support – We continue to prioritise customer services via email as we have less people available to answer queries. Please continue to support us by only emailing help@hotbincomposting.com at this time.

We will continue to use this space to update you on the situation as it evolves. Thank you for bearing with us at this time. We’ll do everything we can to fulfil outstanding orders as soon as it is safe to do so.

Thanks again and take care.

The HOTBIN Team

 

HOTBIN Supply Update - 26/03/20

Back Orders Accepted - You can continue to place orders with us but you need to know that payment will be taken at the time of ordering and that we will not be able to ship anything until Government guidelines are relaxed or changed, this will be officially reviewed on April 14th, 2020. Alternatively click 'Notify me when available' and we will contact you when we can start shipping HOTBINs again.

 

HOTBIN Supply Update - 25/03/20

As the Government guidelines around the Covid 19 situation continue to change we are also having to make changes to our operations. Our priority at the moment is the safety and wellbeing of all of our workforce and customers and unfortunately, as of today 25/03/20 we are no longer able to manufacture or ship any further orders of the HOTBIN Mini and Mk.2 models, bulking agent or spare parts from our warehouses.

This has been a difficult decision to stop delivering for now, but we feel it is the ethical and correct thing to do at this time as we all strive together to ensure that we adhere to Government guidelines and do everything we can to limit the spread of the virus.

You can continue to place orders with us (which payment will be taken for), but we will not be able to ship anything until Government guidelines are relaxed or changed, this will be officially reviewed on April 14th 2020.

Deliveries we be resumed only when it is safe to do so.

We are available if you need us
Although we can't ship orders at this time, we do still have a reduced team who are able to help with support queries by email or by DM on Facebook and Twitter, please bear in mind that responses may take longer than usual. We regretfully cannot offer customer support over the phone at this time.

www.facebook.com/hotbincomposting

www.twitter.com/HOTBINcompost

We will keep you updated on any changes with the supply of HOTBIN and send our best wishes to all our customers during this difficult time.

 

HOTBIN Supply Update - 24/03/20

In stock HOTBIN Mini (100ltr) and HOTBIN Mk.2 (deliveries are uninterrupted) 
 
No stock  50ltr and 100ltr quantities of Bulking Agent are currently out of stock due to a supplier shutdown at this time 
 
Unavailable  All replacement parts are also out of stock, due this current situation with remote working there is no one available to dispatch these items inc (straps, bottles, rakes, caps and valves) 
 

We can notify you when these unavailable items are available again, please just visit the relevant product page and click ' Notify me when this item is available'

Customer Services are working flat out with a reduced team and will endeavour to respond to all voicemails and emails as soon as possible, please bear with us at this time, thank you.

 

HOTBIN Supply Update - 20/03/20

Here at HOTBIN we are closely monitoring all official guidelines on the current Coronavirus pandemic. Over the past week we have made a number of changes to the way we work to support our customers, whilst also helping to keep our workforce safe.

By doing this we hope to avoid any delay to our services. At this stage we would like to let you know that the HOTBIN range is in stock, deliveries are uninterrupted, and our customer services team are still available to assist you.

Please be aware that our response time may be slightly longer than usual due to increased volume of customer queries, we will endeavour to get back to you as soon as we can.

As the situation continues to change over the coming days and weeks we will update you via the website.

Thank you for your continued support, stay safe and keep composting.