Data Protection, Privacy and Cookies

HOTBIN Legal Trademarks & Trading Names

HOTBIN Composting and the HOTBIN logo are trademarks of AC Innovations Ltd whose registered address is Bulman House, Regent Centre, Gosforth, Newcastle upon Tyne, NE3 3LS.

Registered in England & Wales, registration number: 6918347
VAT number: 990 8820 78

AC Innovations Ltd granted DS Smith Plastics Foam Products (business of DS Smith Corrugated Packaging Ltd registered in England No 53913, VAT No 703122591, registered office 350 Euston Road, London NW1 3AX) an exclusive UK & Europe licence to use the Intellectual Property to manufacture the HOTBIN and to promote and sell the product under the HOTBIN trademark.

Data Protection - Privacy Notice

Information collection, use, and sharing

DS Smith Plastics Foam Products are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your access to and control over information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


In order to use certain areas of this website (eg Support), a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.


We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.


From time-to-time, our site requests information via surveys. Participation in these surveys is voluntary and you may choose whether to disclose information. Information requested may include demographic information (such as postcode, age level). This information will be used for purposes of monitoring or improving our products, services and satisfaction with this site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site.


We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Advice and Opinions

The Website provides a forum for members to seek advice from appropriate organisations. In doing so, the Company is not in a position to endorse any such advice, nor is it qualified to do so. In using this service you agree, to the fullest extent permissible in law, that the Company has no liability arising out of the giving of such advice by third parties. You also agree that the advice given is likely to be, by its very nature, only an overview and as such is no substitute for a full consultation enabling the adviser to advise you in a more meaningful way taking into account your specific circumstances.

Changes to this Policy

DS Smith Plastics Foam Products reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

The Website is owned and operated by DS Smith Plastics Foam Products. If you feel that we are not abiding by this privacy policy, you should contact DS Smith Plastics Foam Products immediately via telephone at 0808 168 8499 or via email at