Refunds Policy

HOTBIN Returns Policy

Our goal is to have satisfied customers who recommend the HOTBIN. If you are unhappy with your purchase please contact us to let us know why.

Change of Mind Policy

If you are not happy with your purchase for any reason, then under the 'online distance selling obligations' we will accept a return and refund your purchase price. You must inform us within 14 days of receiving the product. The item must be returned in an unused and undamaged condition in its original packaging.

We can arrange collection, but we will deduct a fee of £50 from your refund if we arrange collection. You are of course welcome to return the HOTBIN at your own cost and receive a full refund.

Please be aware that due to its size, most couriers will refuse to collect it or may charge upwards of £50. Check very carefully that your courier will collect a package of 60 x 70 x 125 cm and 18Kg weight.

Damaged Goods Returns Policy

The most likely need to contact us will be damage you notice to the HOTBIN caused by transit. Wherever possible if the packaging appears damaged, sign for the item as damaged - it makes claims and replacements so much easier. If you notice damage or a fault please contact us immediately by email giving the following information:

  • A description of the problem (a photograph often helps)
  • How you believe it was damaged - eg in transit or accidentally during use

Your HOTBIN comes with a 3-year manufacturer’s guarantee on parts with the exception of the thermometers, cam straps, raking stick and empty kick start bottle which have a 12 month warranty.

The Problems Getting the HOTBIN Working

Our goal is to have satisfied customers who recommend our product. We have an enviable record of getting customers hot composting. Our policy is to go through our help and support process to get you working.

Any problems please call or email queries to